Warranty Registration

In order to provide you with the best service possible, please complete the warranty registration form to receive warranty on your product. To file a warranty claim, please send an email to cs@innovogroups.com with the subject line "warranty claim" and include the following:

  • Summary of the issues that you are having with the product
  • Attach a copy of your proof of purchase

Acceptable Proof of Purchase Submissions (any of these will work):

  1. Screenshot/Print-screen of your receipt (mobile or desktop).
  2. Word Document containing the contents of your receipt.
  3. .PDF file of your receipt.
  4. Any other document/file showing proof of purchase.

Unacceptable Proof of Purchase Submissions:

  1. Image of the product.
  2. Image of the box.
  3. Blank Documents.
  4. Any document that does not show proof of purchase.

Please note that for non-US customers, you must pay to ship the item to our office for warranty claims.

In order to honor your item's warranty, you must have purchased the item from Innovo or an approved vendor of Innovo products. The warranty of Innovo products is not transferable. If you have purchased Innovo products from unauthorized dealers from ebay/craigslist/liquidation channels, the warranty will be void. For more information please contact us.

Approved vendors are:

  • Innovo Medical
  • Amazon.com
  • Jet.com
  • Walmart.com
  • Med Shop and Beyond
  • etailz, Inc.

If you purchased your item outside USA, please refer to your dealer for warranty claims.

Please note that it is your responsibility to ship the product back to us in good condition. Innovo will not be held responsible if any damages incurred during shipping.

    Once you submit the form, a confirmation email will be sent to you to keep for your records.

    Complete and Submit the Form

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